Delivery & Returns

DELIVERY

Extended returns - all online orders made in December will be eligible for return until the 31st of January. 

Our office will be closed from the 24th of December to the 2nd of January. No orders will be shipped during this time. If you have any queries please contact shop@emilyandfin.co.uk and we will get back to you as soon as possible in the new year!

UK

Mainland, incl. Northern Ireland, Scottish and Channel Islands

INTERNATIONAL

EUROPE

Any taxes and duties are included in the price of your order, and we guarantee no extra taxes and duties on delivery.

USA

Taxes and duties are not applicable on orders up to $800. For orders over $800, any taxes and duties will be calculated at checkout.

AUSTRALIA

Any taxes and duties will be calculated at checkout.

 REST OF WORLD

Any taxes and duties will be calculated at checkout.

If you have not received your order within the above stated delivery window please contact us by email on shop@emilyandfin.co.uk or call us on +44 (0)20 7812 992, stating your name and order number. Please note, during peak times such as sale periods it can take a little longer for orders to arrive.

We suggest you choose a delivery address where someone is guaranteed to be in to sign for your order, such as your work address. We cannot take responsibility for undelivered items caused by incorrect address details. Please ensure your delivery address is correct when placing an order.

Any international taxes and import duty charges must be paid by the recipient. If applicable, these will be calculated for you at checkout. In the event that you wish to return your order we are unable to refund any import duty or local sales tax you may have incurred.

If you have further questions about delivery, please email us on shop@emilyandfin.co.uk or call us on +44 (0)20 7812 992.

RETURNS

We hope you love your new Emily and Fin styles but if you wish to return anything you can do this within 30 days of receiving your order. Please note we have separate returns portals for UK and International orders.

UK RETURNS 

Please use our UK returns portal at emilyandfin.gfs-returns.com where you will be guided through the returns process and have the option to print a returns label at home. Please enter your invoice number without hashtags and note that this and your email address are case and space sensitive.

The options available on our portal are as follows:

DPD Parcelshop Drop Off - £4.95
DHL Express Courier Collection - £7.95
No Carrier – Arrange your own postage (detailed below)

If you are in the UK and not able to use this portal, please ensure returned items have your original invoice or a note including the following information in order for us to process your refund:

Your full name, email address, order number and the items being returned. 

Please send your return to:

EMILY AND FIN
RETURNS
2-4 SOUTHGATE ROAD
LONDON
N1 3JJ

All merchandise must be returned unused and within its original packaging.

We suggest using a tracked or recorded service to send items back to ensure they get to us safely and keeping your proof of postage as unfortunately we are not able to accept responsibility or reimburse for any lost or damaged items.

The cost of the return is your responsibility unless items are faulty or incorrect.

Once we receive your return at our studio, a refund for the purchase amount excluding delivery charge, will be issued to you within 30 working days. Your refund will be issued to the same payment method used to make the original purchase.

INTERNATIONAL RETURNS 

Please use our international returns portal at web.global-e.com/Returns/Portal/oQFN, where you will be guided through the returns process and have the option to pre-pay and print a returns label at home (Prepaid Express) or to return via your own courier service (Standard Return). Please include the hashtag in your invoice number, and note that it is case and space sensitive. 

All merchandise must be returned unused and within its original packaging.

The cost of the return is your responsibility unless items are faulty or incorrect.

Once we receive your return at our studio, a refund for the purchase amount excluding delivery charge, will be issued to you within 30 working days. Please note, this may take a little longer if you are returning from outside of the UK as returns may take longer to get back to us. 

Your refund will be issued to the same payment method used to make the original purchase. 

Please note, for EU returns it is essential to use the returns portal to avoid any extra taxes or duties being payable.

Please contact us at shop@emilyandfin.co.uk to find out the returns cost from your country.

Items bought in our online Sample Sale cannot be returned or exchanged.

EXCHANGES

Currently we can only offer an exchange service for the UK and unfortunately this is not available during sale.

Please contact us at shop@emilyandfin.co.uk to arrange an exchange.

FAULTY / INCORRECT ITEMS

If you receive a faulty item(s) or incorrect item(s) please contact us immediately on shop@emilyandfin.co.uk

If you can include a description and photos of the fault that would be very helpful for our quality controller.

Or you call us on +44 (0)20 7812 9992.

We are more than happy to replace, refund or provide a credit for any faulty items.