Emily and Fin

We hope you love your new Emily and Fin styles but if you wish to return anything you can do this within 14 days of receiving your order.

Please use our UK returns portal at emilyandfin.gfs-returns.com where you will be guided through the returns process and have the option to print a returns label at home. Please enter your invoice number without hashtags and note that this and your email address are case and space sensitive.

The options available on our portal are as follows:

DPD Parcelshop Drop Off - £4.95
DHL Express Courier Collection - £7.95
No Carrier – Arrange your own postage (detailed below)

If you are in the UK and not able to use this portal, please ensure returned items have your original invoice or a note including the following information in order for us to process your refund:

Your full name, email address, order number and the items being returned. 

Please send your return to:

EMILY AND FIN
RETURNS
2-4 SOUTHGATE ROAD
LONDON
N1 3JJ

All merchandise must be returned unused and within its original packaging.

We suggest using a tracked or recorded service to send items back to ensure they get to us safely and keeping your proof of postage as unfortunately we are not able to accept responsibility or reimburse for any lost or damaged items.

The cost of the return is your responsibility unless items are faulty or incorrect.

Once we receive your return at our studio, a refund for the purchase amount excluding delivery charge, will be issued to you within 30 working days. Your refund will be issued to the same payment method used to make the original purchase.

We hope you love your new Emily and Fin styles but if you wish to return anything you can do this within 14 days of receiving your order.

Please use our international returns portal at web.global-e.com/Returns/Portal/oQFN, where you will be guided through the returns process and have the option to print a returns label at home, the cost of which will be deducted from your final refund (Prepaid Express) or to return via your own courier service (Standard Return). Please include the hashtag in your invoice number, and note that it is case and space sensitive. 

All merchandise must be returned unused and within its original packaging.

The cost of the return is your responsibility unless items are faulty or incorrect.

Once we receive your return at our studio, a refund for the purchase amount excluding delivery charge, will be issued to you within 30 working days. Please note, this may take a little longer if you are returning from outside of the UK as returns may take longer to get back to us. 

Your refund will be issued to the same payment method used to make the original purchase. 

Please note, for EU returns it is essential to use the returns portal to avoid any extra taxes or duties being payable.

Please contact us at shop@emilyandfin.co.uk to find out the returns cost from your country.

Items bought in our online Sample Sale cannot be returned or exchanged.